We treat customers’ personal information and details with the utmost sensitivity and confidentiality.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the GDPR/UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it and we will not share your information with any third parties unless you grant us permission and it is necessary to do so in the transaction of our business with you.
THIRD PARTY LINKS
ACCURACY OF YOUR DATA
We endeavour to keep your information accurate and up to date at all times. If you become aware that any information held by us is inaccurate please contact us any time either by telephone, post or e-mail.
VISITORS TO OUR WEBSITE
We record information about how visitors interact with our website and use this data with a 3rd party service, Google Analytics. We use Google Analytics to help us to better understand what content and products visitors want. We do not use analytics data to attempt to track or identify individuals.
WHAT DATA DO WE COLLECT / STORE
When you place an order with us we will need to know your name, address and other information including e-mail address and telephone number. We store this information for the purposes of providing you with the very best possible service. The relevant information may be used by us, our agents or sub-contractors as a method to support our relationship with you. We do not store credit card details.
WHAT DO WE KEEP AND WHO DO WE SHARE IT WITH?
We keep this data purely for our own commercial transactions with you. We undertake not to provide you with any communication that you do not require. If you don’t wish to receive communication by post, fax, telephone or email, please inform us by any of the previous methods of your preference to opt out of any of these services.
There may be some exceptions to the above when…
MAKING PAYMENTS ONLINE
When you place an order with us we ask you for your name, address and telephone number so that we can deliver your order and contact you in relation to your order, if the need arises.
We pass your name, postal and email addresses to our payment provider who handle payment on our behalf. We do not receive or store any card details. Our payment may need to transfer some information outside the EU for credit card validation and authentication.
DELIVERIES BY COURIER
If you order goods that need to be delivered to you, then we must share your information with the Courier Company so that they are able to deliver it. This includes your name, postal address and sometimes phone number.We would retain this information safely indefinitely to make repeat orders easier.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can find out more at the Information Commissioner’s Office website https://ico.org.uk/
HOW TO CONTACT US
Cookies can help track basic visitor information in order that we can better tailor the site to our visitors’ needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you wish.
Cookies are text-only strings of information that a website transfers to the cookie file of your browser on your computer’s hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value. Cookies may be used to compile anonymous, aggregated statistics which provide a better understanding of how a website is being used. You cannot be identified personally in this way.
You can easily delete any cookies that have been installed in the cookie folder of your browser and you can also stop cookies being stored on your computer in future. In order to do this you should refer to your browser’s instructions by clicking “help” in your browser menu and search for information on deleting or controlling cookies.
We only use Google Analytics, also known as a ‘Performance’ cookie to collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.